Privacy Policy

Effective Date: May 29, 2024

High Echelon PTE. LTD.
20 Collyer Quay, #09-01
Singapore, 049319
Email: support@petnps.com

At High Echelon PTE. LTD. (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you provide when using our Dog Training Tools and associated services. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our websites www.petnps.com and petnps.com

1. Information We Collect

a. Personal Information:
When you scan the QR code on our product packaging and visit our website, we may collect the following personal information:

• Name: To personalize your experience and manage your account.
• Email Address: To send you video instructions, updates, and promotional content (with your consent).

b. Non-Personal Information:
We may collect non-personal information, such as device identifiers, IP addresses, and usage data, to help us improve our products and services.

2. How We Use Your Information

We use your personal information for the following purposes:

• To send you video instructions on how to use our Dog Training Tools.
• To provide customer support and respond to your inquiries.
• To send you promotional offers, newsletters, and marketing emails (with your consent).
• To improve our website and services based on user feedback.
• To comply with legal obligations and regulatory requirements.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party companies that assist us in delivering our services, such as email marketing platforms and cloud hosting providers.
• Legal Requirements: When required by law, such as in response to a court order or government request.

4. Your Choices

You have the following rights regarding your personal information:

• Opt-Out: You can opt-out of receiving promotional emails by clicking the “unsubscribe” link in any email.
• Access and Update: You can access and update your personal information by contacting us at cs@petnps.com.
• Deletion: You may request the deletion of your personal information, subject to certain exceptions required by law.

5. Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please be aware that no method of transmitting or storing data is completely secure.

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings, but disabling cookies may affect the functionality of our website.

7. Children’s Privacy

Our website and services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware of such information, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions about this Privacy Policy, please get in touch with us at:

High Echelon PTE. LTD.
20 Collyer Quay, #09-01
Singapore, 049319
Email: support@petnps.com